Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how neon4 ("we," "us," or "our") collects, uses, discloses, stores, and protects personal information from users ("you" or "your") of our online gaming platform and associated services. This policy applies to all information collected through the neon4 website, mobile applications, and any related communications.

By accessing or using neon4 services, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any aspect of this policy, you must immediately cease using our services and refrain from creating an account.

neon4 operates under international gaming licenses and is subject to data protection regulations in the jurisdictions where we hold licenses. While we are not subject to Indonesian data protection laws due to our offshore operational structure, we voluntarily adhere to internationally recognized best practices for data privacy and security, including principles consistent with GDPR (General Data Protection Regulation) standards where applicable.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a neon4 account, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (KTP, passport, or national ID).
• Contact Information: Email address, mobile phone number, residential address including street, city, province, and postal code.
• Account Credentials: Username, password (stored in encrypted form), and security questions with answers.
• Financial Information: Bank account details including bank name, account number, account holder name, and transaction history for deposits and withdrawals. We do not store complete credit card numbers or CVV codes if card payments are used.
• Verification Documents: Copies of identification cards, proof of address documents (utility bills, bank statements), payment method verification documents, and selfie photographs submitted during the KYC (Know Your Customer) process.
• Communication Data: Messages sent through customer support channels including live chat, email, and WhatsApp, along with feedback, survey responses, and complaint submissions.

2.2 Information Collected Automatically

When you access our platform, we automatically collect certain technical and behavioral information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, device ID).
• Connection Data: IP address, internet service provider, connection type (WiFi, mobile data), geolocation data (city and country level based on IP address, not precise GPS coordinates).
• Usage Data: Pages visited, time spent on each page, click patterns, game selections, betting patterns, search queries, login timestamps, session duration, and referral sources.
• Cookie Data: We use cookies and similar tracking technologies to recognize your device, maintain session state, remember preferences, and analyze platform usage. See Section 8 for detailed cookie policy information.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction verification, fraud detection data, and payment method validation from banks and e-wallet providers.
• Identity Verification Services: Confirmation of identity document authenticity, age verification, and address validation from specialized KYC service providers.
• Fraud Prevention Services: Data related to account security, risk assessment, and suspicious activity detection from cybersecurity partners.
• Marketing Partners: If you access neon4 through affiliate links or promotional campaigns, we may receive referral information from our marketing partners.

3. How We Use Your Information

neon4 uses your personal information for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your gaming account
• Processing deposits, withdrawals, and financial transactions
• Verifying your identity, age, and eligibility to use gambling services
• Providing customer support and responding to inquiries
• Enabling gameplay, tracking game history, and maintaining account balances
• Processing bonus claims and enforcing wagering requirements

3.2 Legal and Regulatory Compliance

• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
• Meeting Know Your Customer (KYC) requirements under gaming licenses
• Cooperating with law enforcement and regulatory investigations when legally required
• Maintaining records as mandated by gaming regulations
• Enforcing responsible gaming policies including self-exclusion and deposit limits

3.3 Security and Fraud Prevention

• Detecting and preventing fraud, collusion, and unauthorized access
• Monitoring for unusual betting patterns or bonus abuse
• Identifying and blocking duplicate accounts
• Protecting against cyber attacks, data breaches, and technical vulnerabilities
• Conducting security audits and risk assessments

3.4 Platform Improvement and Analytics

• Analyzing user behavior to improve website functionality and user experience
• Testing new features and optimizing platform performance
• Understanding game preferences to curate relevant content
• Conducting research and statistical analysis on gaming trends

3.5 Marketing and Communications

• Sending promotional offers, bonuses, and special event notifications (only with your consent)
• Providing transactional emails regarding account activity, deposits, and withdrawals
• Sending important service announcements and policy updates
• Personalizing content and offers based on your gaming preferences

You may opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in promotional emails. Transactional and regulatory communications cannot be opted out of as they are essential to providing our services.

4. Data Sharing and Disclosure

neon4 does not sell your personal information to third parties. We share your data only in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to support our operations, including:

• Payment Processors: To process deposits, withdrawals, and verify payment method ownership.
• KYC and Verification Services: To confirm your identity, age, and address as required by gaming regulations.
• Cloud Hosting Providers: To store data securely on servers managed by reputable infrastructure companies.
• Customer Support Platforms: To manage support tickets, live chat, and communication history.
• Marketing and Analytics Services: To deliver emails, analyze platform usage, and optimize user experience.
• Game Providers: To enable casino game functionality, record gameplay, and calculate payouts.

All third-party providers are contractually bound to maintain confidentiality, use data only for specified purposes, and implement appropriate security measures. We conduct due diligence to ensure our partners meet international data protection standards.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, or law enforcement when:

• Required by law, court order, subpoena, or legal process
• Necessary to comply with gaming license obligations and regulatory reporting
• Responding to lawful requests from public authorities including national security or law enforcement
• Investigating suspected criminal activity such as fraud, money laundering, or terrorist financing
• Protecting neon4's legal rights, property, or safety of our users and employees

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of all or a portion of neon4's assets, your personal information may be transferred to the successor entity. You will be notified via email and prominent website notice before any such transfer, and the acquiring entity will be bound by this Privacy Policy unless you consent to a new policy.

5. Data Retention

neon4 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account plus the periods specified below after account closure.
• Identity Documents: KYC documents are retained for a minimum of 5 years after account closure as required by anti-money laundering regulations.
• Transaction Records: Financial transaction history is retained for 7 years to comply with tax and accounting regulations.
• Gameplay History: Game and betting records are retained for 5 years to resolve disputes and fulfill gaming license requirements.
• Communication Records: Customer support communications are retained for 3 years for quality assurance and dispute resolution.
• Marketing Data: If you opt out of marketing, your contact information is retained on a suppression list to honor your preference.

After the applicable retention period expires, personal information is securely deleted or anonymized such that it can no longer identify you. Anonymized data may be retained indefinitely for statistical and analytical purposes.

6. Data Security

neon4 implements comprehensive technical and organizational measures to protect your personal information against unauthorized access, loss, theft, alteration, and disclosure:

• Encryption: All data transmissions between your device and our servers are protected using SSL/TLS encryption with 256-bit key strength. Passwords are hashed using industry-standard algorithms and never stored in plain text.
• Access Controls: Personal data is accessible only to authorized personnel who require it to perform their job functions. Access is logged and monitored for unusual activity.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection systems, and DDoS mitigation services.
• Regular Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential weaknesses.
• Employee Training: All staff members receive training on data protection principles and are bound by confidentiality obligations.
• Physical Security: Data centers housing our servers implement physical access controls, surveillance, and environmental safeguards.

While we employ robust security measures, no system is completely immune to security breaches. In the unlikely event of a data breach affecting your personal information, we will notify you promptly via email and take all necessary steps to mitigate the impact and prevent future incidents.

7. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal information:

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request. We will respond within 30 days of receipt. Identity verification may be required to prevent unauthorized disclosure of personal information. There is no fee for exercising your rights unless requests are manifestly unfounded, excessive, or repetitive.

8. Cookies and Tracking Technologies

neon4 uses cookies, web beacons, and similar tracking technologies to enhance your experience, maintain session state, and analyze platform usage. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

Types of Cookies We Use:

• Essential Cookies: Required for basic site functionality, account login, and security. These cannot be disabled without severely impairing platform usability.
• Performance Cookies: Collect anonymous information about how users interact with our platform, helping us identify areas for improvement.
• Functional Cookies: Remember your preferences such as language selection, display settings, and notification preferences.
• Advertising Cookies: Used to deliver relevant promotional content and measure campaign effectiveness (only with your consent).

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit platform functionality or require you to re-enter information on each visit. Third-party cookies from game providers and analytics services are subject to those providers' respective privacy policies.

9. International Data Transfers

neon4 operates globally and may transfer your personal information to countries outside Indonesia where our servers, service providers, or business partners are located. These countries may have data protection laws different from Indonesian standards. When transferring data internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by international data protection authorities
• Ensuring service providers are certified under recognized data protection frameworks
• Conducting due diligence on the data protection standards of destination countries

By using neon4 services, you consent to the international transfer of your information as necessary to provide our services.

10. Children's Privacy

neon4 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to neon4 should contact us immediately at [email protected].

11. Changes to This Privacy Policy

neon4 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email to registered users and prominently displayed on the website for at least 30 days before taking effect. The "Last Updated" date at the top of this policy indicates when the most recent revision was made. Continued use of our services after policy changes constitutes acceptance of the updated terms.

12. Contact Information and Data Protection Officer

For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy-related inquiries within 5 business days

For formal data protection complaints or requests requiring escalation, you may contact our Data Protection Officer directly by marking your communication "Attention: Data Protection Officer" in the subject line.